Service Delivery Manager

Specialization: IT
Type of Employment: Permanent
Posting Date: 16 May 2016
Close Date: 17 Jun 2016
Job Scope: Assist Operation Manager in overall profitability of the team.Liaise with Business Support Team in all finance & staff related matters.Liaise with Clients in all billings & goods/services delivery matters.Manage overall team’s service quality & lead in any service recovery issues with Clients.Assist Operation Manager in management reporting to Directors.Document all internal work processes & SOPs. Prerequisites: Bachelor’s degrees/Diploma in Business IT or Computer Science Possess some background and experience in networking or NOCExcellent in preparing of SOP documentation and Process Workflows Good interpersonal and written communication skills Having telco experience is an advantage